Production and Operations Management Gestion Des Opérations Et Production

MEASURING THE PERFORMANCE OF A RESAERCH LAB OPERATIONS 141 Balbinder S. Deo (University of Northern British Columbia) BUSINESS CUSTOMER SATISFACTION FROM OUTSOURCING: 142 AN EMPIRICAL STUDY OF CANADIAN BUSINESSES Uma Kumar, Irfan Butt, Joanne McNeish, Allen Brown, and Bhasker Mukerji (Carleton University) MAKING MANAGERIAL SENSE OF A TECHNICAL INFORMATION 143 GENERATEDUSING MATERIALS FLOW ANALYSIS (MFA) APPROACH Balbinder S. Deo (University of Northern British Columbia) MANUFACTURER’S PRICING / REBATE STRATEGIES IN A 144 SINGLE-PERIOD FRAMEWORK UNDER PRICE-DEPENDENT STOCHASTIC DEMAND F. J. Arcelus, Satyendra Kumar, and G. Srinivasan (University of New Brunswick) ASAC 2005 Todd A. Boyle Toronto, Ontario St. Francis Xavier University Vinod Kumar Uma Kumar Carleton University A PLS MODEL OF THE ORGANIZATIONAL DETERMINANTS OF INTEGRATED PRODUCT DEVELOPMENT DIFFUSION This research develops a model of the organizational factors influencing the extent of integrated product development (IPD) diffusion within organizations. Results of performing partial least squares analysis on survey data from 189 NPD managers indicate that an innovative organizational climate and complex NPD activities both influence the extent that organizations support functional integration on NPD teams, and this support, in turn, influences the extent of IPD diffusion.